When it comes to choosing a letting agent, most landlords focus on fees, rental values and how quickly a property can be let.
But the real difference often comes down to what happens after a tenant moves in.
Last week, we covered five key questions to ask. This week, we are looking at five more. Each one plays an important role in helping you make a confident, informed decision when choosing a letting partner.
How often will I hear from you?
You should never have to chase for updates or wonder what is happening with your property.
Ask how often the agent communicates, what type of updates you will receive, and who your main point of contact will be. This could include regular statements, inspection reports or updates when something changes.
A well-run agency keeps you informed as standard, not just when you ask.
What happens at the end of a tenancy?
The end of a tenancy is where issues often arise, particularly around deposits and the condition of the property.
Ask how check-outs are handled, whether detailed inventories are completed, and how disputes are managed. You should also understand how quickly the property is prepared and brought back to market.
A clear, structured process protects your position and helps avoid unnecessary delays.
How do you reduce void periods?
Every empty week means lost income.
A proactive letting agent will not wait until a tenant leaves before taking action. They will monitor tenancy timelines, begin marketing early where possible, and provide realistic pricing advice to maintain demand.
Over time, reducing void periods, even slightly, can have a meaningful impact on your overall return.
Will I deal with one person throughout?
Consistency is often overlooked but makes a significant difference.
If communication is spread across multiple people, details can be missed and decisions slowed down. A dedicated point of contact who understands your property and your preferences creates a smoother experience.
When choosing a letting agent, this is often what separates an average service from a strong one.
What results can you show from your current landlords?
Finally, ask for evidence.
It is easy for any agent to make promises. What matters is performance. Ask about average void periods, rental figures achieved compared to asking price, and feedback from existing landlords.
This is not about challenging claims. It is about making a decision based on real outcomes rather than a sales pitch.
The right letting agent should make your role as a landlord simpler, not more complicated.
By asking the right questions and listening carefully to the answers, it becomes much easier to identify who has a clear, professional approach and who relies more on surface-level selling.
When it comes to choosing a letting, that distinction matters.
If you are a local landlord and would like straightforward, honest advice about your property, we are always happy to help.
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We are proud members of the Ethical Agent Network, a national group of independent agents held to high standards of honesty, service, professionalism and community care.
To learn more about what we do, why we meet these standards, and why we are the only local agency in the network, get in touch today.
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